RESERVATIONS AND REFUND
No refund will be made in case the services contrated are not used by the client voluntarily.
THE PRICES INCLUDE
Indirect taxes (VAT) that are applicable.
As a general rule what is not specified and detailed, are not included in it.
When making the reservation, the client is fully and exclusively responsible for making the correct declaration of the number of people to occupy the apartment, without omitting the children, whatever their age. It is warned that the administration of the apartments can legally refuse to admit the entry of those persons not declared, and there is no place for any claim for this cause. Key collection will be made at the place indicated upon receipt of the confirmation of the reservation. The entrance to the apartments will be from 17 hours on the day of arrival and must be vacated at 10 am on the day of departure. At the time of key delivery, we request a refundable deposit for any possible damages that could occur. The deposit will be refunded on the check out day if no damage or incident has been produced in the apartment.
Customer may desist from the services requested or contracted anytime, being entitled for a refund that he had paid, but must compensate the establishment for the concepts described below:
Free cancellation: on this tarif you can modify or cancel your booking until 7 days before arrival free of charge
Modification and cancellation conditions
Non refundable rate: The full amount will be paid at the time of booking. No changes or cancellations are allowed. If cancelled or modified, or no-show 100% of the booking will be charged
Non refundable Plus rate: The full amount will be paid at the time of booking. Up to 30 days before arrival 30% Cancelation fee and 20% Modification fee
Less than 30 days before arrival, iIf you cancel or change your booking or you do not arrive you will be charged 100% of the booking.
BENINTER.COM undertakes to provide the customer with all the services that they have booked and as specified in their contract. BENINTER.COM will be exempt from these obligations when circumstances occur such as Vis Major (Vis Major means: An overwhelming force of nature having unavoidable consequences that under certain circumstances can exempt one from the obligations of a contract. War, threat of war, civil strife, industrial dispute, blockade, natural or nuclear disaster, bad weather, fire, level of water, terrorist activity, technical or maintenance problems) or similar circumstances beyond their control.
If the BENINTER.COM is unable to provide service, once a booking has been made and before the service has begun the customer will then have two choices, one of them is accepting the change (if it is more expensive you will have to pay the difference, but if it is cheaper you will receive the appropriate refund) and the other is cancelling without penalty.BENINTER.COM must be informed within 3 days of the customer's decision.
However there will be no compensation if the cancellation or change is caused by sufficient reasons, Vis Major or if the customer has already agreed to accept the change.
The technical organization has been carried out by BENINTER S.A., C.I.F. A-03278355, with address at C/ Ibiza nº 6, Edif. Gemelos 20, 03503 Benidorm, with Registration Number EGVT-143-A.BENINTER.COM will be responsible for the good performance of the obligations arising from the contract with the consumer, regardless of whether the aforementioned obligations should be executed by them or other service providers, without prejudice to the right of BENINTER.COM to take action against them and always within the limits established in the General Conditions and applicable law. When the consumer find in situ of non-performance or malfunction of the contracted services, he must notify the provider BENINTER.COM immediately within 48 working hours, in order to take the necessary measures.
Failure to carry out the communication to BENINTER.COM will mean that it is the consumer who must prove the breach in the execution of the contract by the Organizer or the General Head of Tourism and / or the relevant court, since out of this period it will be impossible for BENINTER.COM to verify the veracity of what was alleged, as well as the achievement of a satisfactory solution for all parties involved. If the arbitrary solution does not satisfy the client, he may file a claim within one month after his return date to BENINTER.COM, proving that the claim has been made manifest within 48 working hours after having occurred.
Not withstanding the lodging of any claim arising from the contract does not exempt the payment of the contracted service.