General Conditionss

General Conditions


ACCEPTANCE OF THE CONDITIONS


The fact of acquiring any of the services offered by BENINTER.COM indicates the compliance of the customer to each and every one of the general conditions, which are considered to be automatically incorporated in the contract with no further need to individualize each item, biding by the applicable legislation without violating it.

RESERVATIONS AND REFUND


At the moment of making a booking, the payment must be guarenteed with a credit card, or you have to send a bank transfer 14 days prior to arrival, in case of the Non refundable tarif the full amount must be paid at the moment of making the booking.
No refund will be made in case the services contrated are not used by the client voluntarily.

THE PRICES INCLUDE


Accommodation: the selected apartment without alimony. All other complementary services especially specified and reserved by the consumer.
Indirect taxes (VAT) that are applicable.
As a general rule what is not specified and detailed, are not included in it.

APARTMENTS


When making the reservation, the client is fully and exclusively responsible for making the correct declaration of the number of people to occupy the apartment, without omitting the children, whatever their age. It is warned that the administration of the apartments can legally refuse to admit the entry of those persons not declared, and there is no place for any claim for this cause. Key collection will be made at the place indicated upon receipt of the confirmation of the reservation. The entrance to the apartments will be from 17 hours on the day of arrival and must be vacated at 10 am on the day of departure. At the time of key delivery, we request a refundable deposit for any possible damages that could occur. The deposit will be refunded on the check out day if no damage or incident has been produced in the apartment.

CANCELLATIONS


Customer may desist from the services requested or contracted anytime, being entitled for a refund that he had paid, but must compensate the establishment for the concepts described below:

Free cancellation: on this tarif you can modify or cancel your booking until 7 days before arrival free of charge

Modification and cancellation conditions

Cancellation charges: If you cancel less than 7 days before the date of arrival, 30 % of the booking will be charged. In  case of no-show 100% of the booking will be charged.

Non refundable tarif: The full amount will be paid at the time of booking. No changes or cancellations are allowed. If cancelled or modified, or no-show 100% of the booking will be charged

ALTERATIONS


BENINTER.COM undertakes to provide the customer with all the services that they have booked and as specified in their contract. BENINTER.COM will be exempt from these obligations when circumstances occur such as Vis Major (Vis Major means: An overwhelming force of nature having unavoidable consequences that under certain circumstances can exempt one from the obligations of a contract. War, threat of war, civil strife, industrial dispute, blockade, natural or nuclear disaster, bad weather, fire, level of water, terrorist activity, technical or maintenance problems) or similar circumstances beyond their control.
If the BENINTER.COM is unable to provide service, once a booking has been made and before the service has begun the customer will then have two choices, one of them is accepting the change (if it is more expensive you will have to pay the difference, but if it is cheaper you will receive the appropriate refund) and the other is cancelling without penalty.BENINTER.COM must be informed within 3 days of the customer's decision.
However there will be no compensation if the cancellation or change is caused by sufficient reasons, Vis Major or if the customer has already agreed to accept the change.

RESPONSABILITY


The technical organization has been carried out by BENINTER S.A., C.I.F. A-03278355, with address at C/ Ibiza nº 6, Edif. Gemelos 20, 03503 Benidorm, with Registration Number EGVT-143-A.BENINTER.COM will be responsible for the good performance of the obligations arising from the contract with the consumer, regardless of whether the aforementioned obligations should be executed by them or other service providers, without prejudice to the right of BENINTER.COM to take action against them and always within the limits established in the General Conditions and applicable law. When the consumer find in situ of non-performance or malfunction of the contracted services, he must notify the provider BENINTER.COM immediately within 48 working hours, in order to take the necessary measures.
Failure to carry out the communication to BENINTER.COM will mean that it is the consumer who must prove the breach in the execution of the contract by the Organizer or the General Head of Tourism and / or the relevant court, since out of this period it will be impossible for BENINTER.COM to verify the veracity of what was alleged, as well as the achievement of a satisfactory solution for all parties involved. If the arbitrary solution does not satisfy the client, he may file a claim within one month after his return date to BENINTER.COM, proving that the claim has been made manifest within 48 working hours after having occurred.
Notwithstanding the lodging of any claim arising from the contract does not exempt the payment of the contracted service.